Unlike standard pet ID Tags, SAFUR pet tags use a unique ID, specific to your pet that keeps your contact information safe.
HOW DO I REGISTER MY SAFUR PET TAG?
It’s simple. You don’t have to. All of the information is captured upfront. This is one of the things that makes a SAFUR pet tag so unique. Most tags, microchips, and tattoos must be registered by the pet owner, not the veterinarian, and, because of this, information is missing or outdated. If your pet is lost, chances are it will take a lot longer to reunite you. And people move! All the time! We take the time to do check-ins with our FURiends and their humans to make sure all of your information is up to date. We will send your human an email and make every effort to work with you to keep your information updated.
ARE SAFUR PET ID TAGS TRANSFERRABLE?
Unfortunately, no they are not. We want to make sure every lost pet that has a SAFUR pet tag gets home safely. Each ID number is specific to the pet you register. If you’d like to register another pet, you will need to purchase another SAFUR Pet ID tag.
WHAT HAPPENS IF MY SAFUR PET ID TAG IS LOST?
We make sure to provide you with a quality, top-of-the-line stainless steel tag but we know our humans lose things. If this happens, please send us an email at [email protected] and we will gladly replace your tag, one time only, free of charge We’ll even cover shipping and handling for you!
WILL THE PERSON WHO FINDS MY LOST ANIMAL BE ABLE TO SEE MY PERSONAL INFORMATION?
Only the information that you opt in to share. Typically a telephone number or email address but the choice is yours.
HOW OFTEN WILL I RECEIVE REMINDER UPDATES IF MY INFORMATION IS INCOMPLETE?
Our goal is to reunite your FUR baby with you as soon as possible, in the event they ever go missing. Our goal is to capture all of your information upfront when you purchase a SAFUR Pet ID tag. In the event that this is incomplete, we will email you within one week reminding you to complete your pet profile. We will continue to send gentle reminders with a goal of once per month for 90 days.
HOW SOON WILL MY ORDER SHIP?
SAFUR Pet ID tags are mailed within 2 business days, excluding weekends and holidays. If your order is received over a weekend or holiday, it will be processed the next business day.
WHAT IF I WANT TO DO AN EXCHANGE, A RETURN, OR A REFUND?
If you are not satisfied with your SAFUR Pet ID tag, please email us and let us know. We will accept a return, minus any shipping costs within 30 days. Please note, your unique ID and all pet, billing, and personal information will be deleted from our database.